Emmanuel N. - CX & Sales Specialist | Customer Engagement, Sales Strategy, Data Analytics, Relationship Management

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CX & Sales Specialist | Customer Engagement, Sales Strategy, Data Analytics, Relationship Management

Most businesses don't have a lead problem. They have a follow-up problem. Leads go quiet, records are messy, and good prospects slip away without anyone noticing. I fix that. I'm a sales and customer experience specialist with 6+ years across fintech, agri-tech, telecom, BPO and U.S. real estate. I've handled 130+ customer contacts a day, resolved 95%+ of high-risk escalations, delivered 75 to 110% of my sales targets three years in a row, and kept an 80%+ loan recovery rate while keeping customer relationships intact. Today I run lead operations for a U.S. real estate brokerage on Eastern Time, with 100% pipeline visibility and zero unlogged leads. What I can do for your business • Close deals. I handle the whole sales cycle: discovery, pitch, objections, negotiation and close. I delivered 75 to 110% of my targets three years in a row, selling to people who needed real trust before they said yes. • Book appointments. I respond to every lead fast, qualify them, and book meetings that actually happen, following up to cut no-shows. Your calendar fills with people who are worth meeting. • Plan the strategy. I turn customer conversations into decisions. At Crop2Cash, the customer intelligence I gathered fed into product bundling, pricing adjustments and campaign targeting, and I helped enter new markets by building trust first. • Analyse the sales. I build Excel and Power BI dashboards and pipeline reports that show where the revenue is and what's blocking it. At Crop2Cash this helped lift team productivity by about 25%. • Respond to every lead fast. I call, message and follow up by phone, SMS, email and WhatsApp [hidden] each lead books or clearly says no. • Qualify before booking. I find out need, budget, authority and timeline, so your closers only meet people who are worth their time. • Set up and clean your CRM. I work in GoHighLevel and HubSpot: tagging, pipelines, follow-up sequences, reactivation of dormant leads, and clean data you can trust. • Run Meta ad lead flow. I set up Pages, Instagram business accounts and lead forms and connect them to a CRM, so every lead lands where it should. • Support customers calmly. I turn confused or frustrated customers into confident ones, and I report recurring problems so they stop coming back. How I work I qualify before I pitch, I log everything the same day, and I don't wait to be chased. If something is broken, like inconsistent tags, dormant leads or a drop-off in your onboarding, I raise it and fix it. Tools: GoHighLevel, HubSpot, Trello, Zoho (learning), Excel, Power BI, Google Workspace, WhatsApp [hidden]. Let's talk if you want every lead followed up, your calendar full of qualified meetings, and your customers feeling looked after.

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Hire Emmanuel for: VA for B2B, VA for SaaS, VA for Real Estate, VA for E-commerce, VA for Retail