Winnifred . - Executive Assistant | Administrative Support | Customer Service Representative | Appointment Setter

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Executive Assistant | Administrative Support | Customer Service Representative | Appointment Setter

Most people manage tasks. I handle chaos and keep it looking effortless. I'm an Executive Assistant, Administrative Support Professional, and Appointment Setter with 6+ years of experience turning overloaded calendars, overflowing inboxes, and scattered processes into smooth, high-performing operations. Leaders hand me the moving parts. I hand them back their time. THE RECEIPTS ▪ 250+ executive meetings coordinated and 80+ business trips arranged, at 99% accuracy ▪ 95% fewer scheduling conflicts, 60% faster inbox response times, 35% fewer manual processes ▪ 200 staff across 10 departments supported at the University of Port Harcourt, with a 35% efficiency gain and 98% on-time delivery across 50+ meetings and events a year ▪ A 5,000-member organisation overseen at LoveWorld, with 13 departments directed and 30+ programmes a year delivered on budgets of ₦10M–₦50M, leading teams of 5–20 ▪ 150–200 outbound cold calls a day, converting cold leads into 7-day free trial sign-ups through real-time objection handling HOW I CAN TAKE THE WEIGHT OFF YOUR PLATE EXECUTIVE SUPPORT: calendars, inboxes, meetings, travel, follow-ups, and total confidentiality. ADMINISTRATIVE SUPPORT: documents, records, reporting, and process coordination CUSTOMER SERVICE REPRESENTATIVE: Responding to Customer Inquiries, Resolving Customer Complaints, Managing Customer Support Tickets, Maintaining Customer Records APPOINTMENT SETTING: outbound calling, lead qualification, follow-up, and CRM I'm not here to merely complete tasks. I'm here to fix the process behind them, keep priorities moving, and make the people I support better at what they do. TOOLS I RUN ON: Google Workspace, Microsoft 365, Zoom, Slack, Calendly, HubSpot, Convoso, Five9, Asana, Trello, Notion, Canva. Available for remote and on-site roles across time zones. If you need someone organized, proactive, detail-obsessed, and dependable, let's talk.

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Hire Winnifred for: VA for Agencies, VA for Startups, VA for Tech Companies, VA for Law Firms, VA for Healthcare