Objective : Strategically-minded public relations and communications professional with experience in corporate communications, writing and pitching press releases, editorials, strategic planning, and managing public opinion. Skills : Drafting Press Releases, News Releases, Social Media Management, Strategic Planning, Crisis Management, Phone Skills, Press Releases. Digital Marketing - More than 13 years of overseeing marketing projects from start to finish with expertise in copywriting, content writing, email management, social media management. I have usef project management tools and methods to streamline marketing workflows, processes, and systems in an organization. Knowing how to coordinate cross-functional teams and work with external teams and contributors is crucial for a digital marketing project manager. Tasks included executing digital marketing tasks, creating consistent brand messaging, analyzing marketing campaign performances, using insights from past campaigns to optimize new ones, engaging with online audience, working with external collaborators to bring the business and marketing goals to life Keywords Optimization and Client Relationship Management– More than 8 years of creating interesting posts for various companies and clients for their blogs, web content and social media with zero plagiarism, deployment of Google Ads Keyword Planner to find the top ranking keyword optimized blogs, Maintained Excel spreadsheets, Google Docs to manage the number of post needed on a weekly basis – 40 posts weekly Knowledge Trasnfer (KTs) and Site Ranking - More than 8 years of arranging KTs and assigned topics to employees to train new writers in SEO and latest tools and equipment As well as tracking daily site ranking through SEMrush and Google Analytics and increased organic traffic on the website. Web Content and Team Management – with more than 12 years of experience in writing almost 3,500 words daily by creating articles, blogs, news, press release, outreach and social media content, spearheading content writing team of 25 members and edited their work to make it unique, 100% plagiarism-free and error-free , interviewing 15 candidates and trained 10 interns Editing and Copywriting – with more than 12 years of promoting websites through email marketing and acquired 50+ clients, communicate with various freelancers and assign them topics to work and edit their blogs coordinate with the designing team to create relevant infographics and rendered feedback and suggestions, Orchestrating copywriting work such as pamphlets, brochures, banners and organized online promotional events, updated and edited blogs published over the company’s site with new keywords to improve their SEO rankings Project Management and Research – Providing literary and strategic insight for a variety of public relations, marketing, and internal communications material to create effective and informative content from start-to-finish. Successfully develop messages on behalf of corporate management, leading the research, drafting, and editorial process that support the marketing, promotion, and publicity of MISTRAS' various internal divisions by managing public opinion though best-practice image management and planned exposure. Develop new methods and procedures to improve the quality of internal and external communications by developing copy and the creative literary direction for industry advertisements, feature articles, and company profiles. Coordinate projects between inter-department specialists, detaining responsibilities and timelines. Draft and edit media opportunities with partners, customers, executives, and subject matter experts to ensure content is appropriately communicated. Customer Support / Operational and Performance Management - 10 years of operational "Customer Service" experience in Tech, Billing, Collection, and Fraud (Support mediums – Email, support (Chat) and Phones).Proven customer support experience, track record of over-achieving quota, strong phone contact handling skills and active listening, familiar with CRM systems and practices, customer orientation and ability to adapt/respond to different types of characters, excellent communication and presentation skills, ability to multitask, prioritize and manage time effectively People and Talent Management – Experienced in managing teams within the 9-year tenure in Operations and implemented and oversaw a robust internal Leadership Enhancement and Development program with more than 90% success rate in promotions and career advancement. Key Achievements - Wrote a myriad of topics for various companies and clients - Managed different sites via the latest SEO techniques to increase traffic and improve site ranking EMPLOYEMENT HISTORY: BONSAI TECH Customer Support Specialist Fodane Shopify App Michigan June 2021- March 2 2024 • answering phone calls and emails • responding to customer questions and complaints • walking customers through basic troubleshooting or setup processes • Generating sales leads. • Managing incoming calls. • Building good relationships with customers. • Resolving complaints and following up on resolutions. • Identifying customers' needs. • Meeting sales objectives. • Following procedures and policies SUREFIRE NUTRITIONS LLC DigItal Marketing Specialist and customer support SUREFIRE NUTRITIONS LLC Los Angeles, California Jan 2021- Jan 2024 • Listen to customers’ concerns, issues and questions • Resolve customers’ concerns and answer customers’ questions to your best ability • Maintain a positive attitude and calmly respond to customers’ complaints • Open new customer accounts • Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise • Recommend possible products to meet the customers’ needs • Refer issues and questions to managers if necessary • Prepare product and customer reports by gathering data collected during customer interactions • Work with our customers and senior sales rep to answer questions and provide accurate information about our products • Schedule and plan meetings • Making and receiving calls • Process and follow up on sales orders • Assist managers in the distribution of reports\Maintain a high level of professionalism ANITA ANELLO DigItal Marketing Specialist – Email List Builder Houston, Texas June 2023 – January 10, 2024 • Trained for Amy Porterfield List Builders Society • Maintain business files and databases in Excel and Word, invoice preparation and, and performed data entry. • Complete administrative tasks as required by client including but not limited to: transcription, business correspondence, and data entry. • Handled LinkedIn newsletters and email list building tasks • Create complelling CTAs • Come up with infinite ways to provide incentives for people to join your email list • Building a large and usable email list means making it incredibly easy for people to subscribe across your website and social channels ALAIN MARTINEZ STUDIO General Virtual Assistant Miami, Florida July 8, 2022 – August 8, 2023 • Assist clients with various tasks including data entry, research, basic digital marketing tasks, document formatting, and scheduling. • Assisted in all areas of administrative work including data entry, receptionist duties, file organization, and research and development. • Complete administrative tasks as required by client including but not limited to: transcription, business correspondence, and data entry. • Tasked with mainly data entry and also taking phone calls once the business moved to an office building. • Maintain business files and databases in Excel and Word, invoice preparation and, and performed data entry. AKOLADE AUSTRALIA (PUBLIC SPECTRUM) Content Producer Melbourne Australia September 2016- October 2021 • ∙ Source news and write articles that relate to current trends • ∙ Research with professionals in the sector and generate interesting opinion articles and industry resources • ∙ Manage the website (WordPress) • ∙ Create and manage newsletters sent out to subscribers • ∙ Grow site’s readership and number of subscribers • ∙ Manage and drive social media engagement • ∙ Assist with the creation on industry events • ∙ Liaise marketing team and manage advertisements UNITED R STUDIOS Architectural Researcher/Copywriter/Customer Support Spokane, Washington D.C December 2016 - September 2018 • Design and implement surveys to architectural and building professionals throughout the U.S. • Gather and process survey data in an accurate and systematic process. • Write reports and articles in English based on the survey data collected, including writing ‘Top 10’ lists or other articles that generate interest in the architectural community. • Research and write about regional architecture and architectural-based topics within the regions surveyed. • Acquire necessary permissions from copyright holders of images to use in articles. • Generate interesting and visual graphs showing trends or statistical anomalies for use in articles. • Publish articles on our platform and submit surveys and statistical results to media outlets referencing the articles written. • Generate a monthly newsletter covering the resulting statistics. HOUSEWASHING EXPERTS SEO WRITER/ CUSTOMER SUPPORT SPECIALIST Brisbane, Australia November 2019 – December 2020 • Writing search engine optimized copy • Optimizing current copy on a client's website (page titles, Meta descriptions, h1s, alts, anchor text, etc.) • Blog writing and posting • Backlinking • Keyword research • Rank analysis • Content marketing strategy analysis CARYLLS COUNTRY HOUSE CUSTOMER SERVICE PROVIDER London, United Kingdom March 2019 – October 2019 • Process customer policy change requests. • Document each customer contact. • Answer incoming phone calls on the first ring. • Return all phone messages promptly. • Be outstanding at relationship building. • Follow up with customers to assure satisfaction, respond to queries, • solicit further sales, and solve or refer problems. • Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases. HYPERBOT ,LLC CUSTOMER SERVICE PROVIDER London, United Kingdom March 2019 – August 2019 • Assist clients with various tasks including data entry, research, basic digital marketing tasks, document formatting, and scheduling. • Assisted in all areas of administrative work including data entry, receptionist duties, file organization, and research and development. • Complete administrative tasks as required by client including but not limited to: transcription, business correspondence, and data entry. • Tasked with mainly data entry and also taking phone calls once the business moved to an office building. • Maintain business files and databases in Excel and Word, invoice preparation and, and performed data entry. CASUMO ONLINE CASINO LINK BUILDER/OUTREACH PROGRAM MANAGER London, United Kingdom January 2017- January 2019 • Administer all community-based education and outreach programs and develop professional relationships with all facility members. • Monitor and analyze various subscription service requests and provide education for all outreach activities to resolve all issues and develop cost management strategies. • Supervise all activities of facility in coordination with director of operations and ensure compliance to all fiscal programs and prepare funds for all outreach projects. • Maintain and ensure accuracy in all database and files and update same as per requirement and coordinate for various meetings and activities. • Prepare outreach presentations and provide training to all activities for various events and provide an interface between all outreach volunteers and staff. • Administer all outreach inquiries and complaints in an efficient manner and maintain confidentiality of all information and prepare appropriate phone scripts for same. • Maintain donor database and generate appropriate lists and reports for same and manage all fundraising events. • Hire and train all outreach staff to monitor various fundraisers and resolve all staff conflicts. • Collaborate with executive director to prepare monthly revenue projections and prepare all fundraising scripts and reminder letters. • Prepare various timesheets and evaluate it to ensure accuracy in all programs. • Maintain list of phone calls for organization and execute an efficient fulfillment system. • Develop e-communication strategies and raise appropriate funds. • Assist and coordinate with various departments to develop organization website. • Administer and update all webpage and documents and monitor all website traffic. DOMAINBIRD, LLC DIGITAL CONTENT WRITER Sydney, Australia January 2017- January 2020 • Writing search engine optimized copy • Optimizing current copy on a client's website (page titles, Meta descriptions, h1s, alts, anchor text, etc.) • Blog writing and posting • Backlinking • Keyword research • Rank analysis • Content marketing strategy analysis • Supports agency teams in creative implementation of brand's social strategy THERAMAX THERAPY SERVICES, PC SENIOR CONTENT WRITER/ SOCIAL MEDIA MANAGER Houston, Texas October 2013- July 2016 • Researched, wrote, and edited video scripts for short patient education videos, translating complex medical and physical therapy and rehabilitation information for a consumer audience. • Researched, wrote, and uploaded web content articles for online monthly consumer health e-newsletter subscribed to by clients. • Evaluated client requirements and product functionality to design, write, physical therapists, occupational therapists, and healthcare workers. • Wrote and delivered end-user manuals, installation guides, and training user-oriented, task-based focus. • Collaborated with animators, videographers, video editors, and subject matter experts to script visual information accurately. • Created a comprehensive content plan for the development of a full suite of new and revised video and text content for patient education software. • Managed the creation of an expansive, online health care library encompassing more than. DARK ECLIPSE STUDIOS, LLC SENIOR WRITER/VIRTUAL ASSISTANT Brooklyn, New York USA January 2010- January 2021 • Compose photograph descriptions for my client’s work ( fine art landscape, landscape photography, abstract photography) • Collaborate with my client about his iteneraries and keep his files organized during their trips • Concept, develop, revise and create social-first, publish-ready assets across a variety of platforms (Twitter, Facebook, Instagram, Pinterest, Snap, TikTok) and across both paid and organic realms. • Demonstration of a "portfolio" of content will be requested (can be in live social platform, online portfolio or PDF) • Work across a range of content creation approaches and techniques (original content productions, on-site content capture, remixing existing assets, etc.) • Maintain social brand guidelines/mandatories and brand voice • Ability to take on strategic and creative feedback and revise quickly and effectively • Monitor trends in social media channels and adapt early in social content approach • Work with production team to plan, capture and develop publish-ready content at on-site events • Real time, on-the-fly content creation based on established set of social brand guidelines • Collaborate with creative teams to validate and elevate the "big idea" for social media, including leveraging content partnerships and influencers PROSPERYOU MARKETING, LLC SENIOR WRITER/VIRTUAL ASSISTANT/MARKETING SPECIALIST LEHI, UTAH USA January 2012- November 2012 • Collaborated with sales and product leaders to develop and implement marketing and corporate communication tactics in support of the company's growth goals. • Managed projects and deadlines, from creating the communication plan through production and distribution. • Developed and manage communications for sales incentive programs with proven results. • Created educational pieces to explain health insurance benefits and health care reform information to employer groups, brokers. • Developed copy for health-related pieces that inform and encourage a healthy lifestyle. • Managed the creation and distribution of internal sales newsletters to motivate the field. • Worked with product development colleagues and sales management to create tactics. TELEFORA INTERNATIONAL SENIOR WRITER/VIRTUAL ASSISTANT/MARKETING SPECIALIST LEHI, UTAH USA July 2011- June 2012 • Created, designed, wrote, edited, produced, and circulated news fliers, newsletters, catalogs. • Collaborated with marketing staff in creating sales materials and product related articles • Wrote about the latest trends in the flora industry, occasions and sources of flowers • Wrote, researched and reported on a variety of topics related to flowers, flower arrangements and alike. TAYLOR MAREK,LLC VIRTUAL ASSISTANT/RESEARCHER Milwaukee, Wisconsin USA May 2009 – Feb 2010 • Answer emails and phone calls from customers. • Make travel arrangements. • Schedule appointments. • Make cold calls to generate leads from a provided spreadsheet. • Create content to post on the company’s social media channels. • Conduct online research to find address and contact details for a given list of companies. • Prepare presentations according to instructions given. ONE TO CREATE WEBSITE PUBLISHING COMPANY WRITER/DATA ENTRY OPERATOR Dublin, Ireland Feb 2008 – January 2009 • Insert customer and account data by inputting text based and numerical information from source documents within time limits • Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry • Review data for deficiencies or errors, correct any incompatibilities if possible and check output • Research and obtain further information for incomplete documents • Apply data program techniques and procedures • Generate reports, store completed work in designated locations and perform backup operations • Scan documents and print files, when needed • Keep information confidential • Respond to queries for information and access relevant files • Comply with data integrity and security policies • Ensure proper use of office equipment and address any malfunctions MINDSCOPE MEDICAL SUPPORT, Inc STAFFING COORDINATOR/ONLINE LECTURER 17100 Pioneer Blvd. Suite 260 Artesia, CA 90701 September 2006- March 2008 • Identify company employee requirements and create a staffing strategy. • Assist the HR department with hiring, training and onboarding new employees. • Prepare work schedules and enforce compliance with company and industry labor requirements. • Create daily staffing reports, monitor employee performance and submit weekly reports to management. • Determine staffing shortfalls and report job vacancies and scheduling problems to human resources. • Confirm staff details and working hours to ensure accurate employee compensation. • Provide assistance to businesses seeking to grow and expand their businesses. MINDSCOPE MEDICAL SUPPORT, Inc Researcher ( masteral degree in Nursing Education) 17100 Pioneer Blvd. Suite 260 Artesia, CA 90701 September 2006- March 2008 • Conduct literature reviews • Collect and analyze data • Prepare materials for submission to granting agencies and foundations • Prepare interview questions • Recruit and/or interview subjects • Maintain accurate records of interviews, safeguarding the confidentiality of subjects, as nec.Summarize interviews • Provide ready access to all experimental data for the faculty researcher and/or supervisor • Request or acquire equipment or supplies necessary for the project • Manage and respond to project related email • Prepare, maintain and update website materials • Supervise undergraduate students working on the research project (maintaining records on assignment completion, acting as liaison/mediator between the undergraduate students and the faculty researcher) • Attend project meetings • Attend area seminars and other meetings as necessary • Summarize project results • Prepare progress reports • Prepare other articles, reports and presentations • Travel to field sites to collect and record data and/or samples as appropriate to the specific objectives of the study • As appropriate to te specified position, code and verify data in accordance with specified research protocol and coding procedues and enter data into a computer database and/or spreadsheet application for subsequent analysis • Develop or assist in the development of interview schedules; contact potential subjects to introuce and explain study objectives and protocol and to arrange interviews, either in person or by telephone • Identify and compile lists of potential rsearch subjects in accordance with study objectives and parameters, as appropriate to the individual position • Conduct and record face-to-face and/or telephone interviews with subjects, in accordancewith predetermined interview protocol, data collection procedures and documentation standards • Review and edit data to ensure ompleteness and accuracy of information; follow up with subjects to resolve problems or clarify data collected • May set up, calibrate an maintain laboratory and/or field research equipment, as specified by the requirements of the study • May lead or guide the work of student employees • Perform miscellaneous job-related duties as assigned • Prepare findings for publication and assist in laboratory analysis, quality control, or data management • Write and contribute to publications • Develop research protocols • Track progress over time • Assist with preparation of all educational and training workshops and evaluation strategies • Engage clinical and community partners in research • Market training and technical assistance resources to clinical partners and academic investigators • Develop assessment and evaluation tools • Compile data for progress reports MINDSCOPE MEDICAL SUPPORT, Inc Executive Assistan National Nutrition Council – Department of Health Luna Street, La Paz, Iloilo City September 2006- March 2008 • Provide administrative support for executive-level staff. • Oversee a wide variety of administrative functions, supporting Executive level projects and information-management processes. • Arrange travel, process expense reports, records management, and special projects. • Create a monthly budget and salary reports and various other Project Manager responsibilities. • Compiled and analyzed data from monthly reports to prepare director's presentations to Executive management. • Developed and maintained office procedures, and handled multiple tasks in a professional and organized manner. EDUCATIONAL ATTAINMENT: ST. PAUL UNIVERSITY OF ILOILO General Luna Street, Iloilo City Bachelor of Science In Nursing 2002- 2006 WEST VISAYAS STATE UNIVERSITY Luna Street, Iloilo City Bachelor of Science In Journalism 2000- 2002 - Dean’s Lister, Parangal Awardee - Academic Excellence Awardee