Kingsley E. - Virtual Assistant | Customer Support | Real Estate Administration & Operations

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Virtual Assistant | Customer Support | Real Estate Administration & Operations

Virtual Assistant | Customer Support | Real Estate Administration & Operations I am a Virtual Assistant and Customer Support professional with over four years of experience across banking operations, telecommunications customer service, outbound telemarketing, administrative support, and digital business services. I help businesses manage customer interactions, organize daily operations, maintain accurate records, coordinate tasks, and build positive client relationships. My background combines professional customer service, administrative coordination, prospect outreach, and an understanding of the real estate sector. WHAT I CAN HELP YOU WITH: CUSTOMER SUPPORT & CLIENT RELATIONS - Handling customer enquiries and complaints - Telephone, email, and chat support - Client follow-ups and relationship management - Appointment scheduling and coordination REAL ESTATE ADMINISTRATION & SUPPORT - Real estate prospect research - Outbound calls and lead follow-ups - Appointment setting - Property-related administrative support - Client information and document management VIRTUAL & ADMINISTRATIVE ASSISTANCE - Data entry and documentation - Email and calendar management - Spreadsheet management - Online research and reporting - Task tracking and operational coordination LEAD GENERATION & OUTREACH - Prospect research and identification - Cold calling and telemarketing - Personalized email and LinkedIn outreach - Lead tracking and follow-up coordination CLIENT & PROJECT COORDINATION - Managing client communications - Tracking project progress and deadlines - Coordinating deliverables and revisions - Maintaining organized workflows MY PROFESSIONAL BACKGROUND My banking experience has strengthened my attention to detail, confidentiality, accuracy, problem-solving, and ability to work within structured operational procedures. I also have experience as an outbound call center agent in the telecommunications industry, where I engaged prospective customers, conducted telemarketing, promoted services, and handled customer enquiries. Academically, I hold an HND in Estate Management and Valuation and a B.Sc. in Tourism and Hospitality Management. This combination provides relevant knowledge of property-related matters, customer relations, hospitality, and service delivery. Through KLADVILLE STUDIOS, my digital services business, I have also developed practical experience in prospect research, personalized outreach, client communication, project coordination, and digital service delivery. TOOLS & TECHNOLOGY - Microsoft Office and Excel - Google Workspace - Asana - Trello - M[hidden] - Zendesk - Slack - Digital communication and collaboration tools - AI-powered productivity and content tools I am adaptable and comfortable learning new platforms, including CRM systems and property management software. WHAT YOU CAN EXPECT Professional communication, confidentiality, accurate documentation, consistent follow-ups, initiative, and dependable execution. I am interested in supporting real estate companies, entrepreneurs, service businesses, and growing remote teams with customer support, lead generation, administrative assistance, and daily operations.

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Hire Kingsley for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare