Moses O. - Virtual Assistant | Customer Support | Sales Specialist | CRM Management

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Virtual Assistant | Customer Support | Sales Specialist | CRM Management

I am a Computer Science graduate and commercial sales specialist with over five years of hands-on experience in sales, client relationship management, customer engagement, administrative support, and sales operations. My background combines strong communication and customer-facing skills with technical expertise, allowing me to support businesses not only in generating revenue and serving customers but also in improving the systems and processes behind their day-to-day operations. I have extensive experience communicating with clients, prospects, investors, and business stakeholders, understanding their needs, resolving concerns, conducting structured discovery conversations, and guiding customers through the appropriate next steps. I am comfortable communicating through email, phone, messaging platforms, video calls, and other digital channels while maintaining a professional, helpful, and customer-focused approach. **What I bring to the table:** **Sales & Business Development:** Experienced in prospecting, lead qualification, discovery conversations, relationship management, follow-up, negotiation, and guiding prospects through the sales process. I understand the importance of consistent follow-up, accurate records, and building genuine relationships rather than relying on generic communication. **Customer Support & Client Care:** Strong ability to understand customer concerns, provide clear information, follow up on outstanding issues, and ensure customers receive timely and professional assistance. I approach customer interactions with patience, active listening, empathy, and a focus on finding practical solutions. **Virtual Assistance & Administrative Support:** Comfortable managing schedules, client intake, documentation, data entry, research, follow-ups, email communication, spreadsheets, CRM records, and other administrative responsibilities. I am highly organized, detail-oriented, and capable of working independently while managing multiple priorities. **CRM & Workflow Management:** Hands-on experience with platforms and tools including HubSpot, GoHighLevel, Zapier, M[hidden], Airtable, and Google Workspace. I can maintain clean customer and prospect records, manage pipeline stages, organize follow-up activities, and create automated workflows that reduce repetitive tasks and improve efficiency. **Data & Reporting:** Skilled in Excel, SQL, and Power BI, with experience organizing business data and creating dashboards to monitor performance, activity, conversion rates, and operational trends. I am comfortable working with spreadsheets, reports, and structured data to support better business decisions. **Technology & Problem Solving:** As a software engineer and Computer Science graduate, I am comfortable learning new software, troubleshooting technical issues, working with digital tools, and adapting quickly to new systems and processes. I am reliable, proactive, organized, and comfortable working remotely. Whether the requirement is generating new business, supporting customers, managing administrative tasks, maintaining CRM records, conducting research, or keeping daily operations organized, I bring a combination of communication skills, commercial awareness, technical ability, and attention to detail.

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Hire Moses for: VA for SaaS, VA for E-commerce, VA for Retail, VA for B2B, VA for Real Estate