Ifeoma A. - Customer Service & Support Specialist | Email, Chat & Phone Support

Nigeria

$8.89

per hour

$1,422

per month

4.4(0 reviews)

Nigeria

Member since September 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed63 WPM

📶 Connection54 Mbps

✅ Success Rate100%

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Hourly Rate ($)

Hours per Week

How to Hire Ifeoma

1
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2
Request an interview
Meet in 15 minutes
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Weekly billing, cancel anytime

About Ifeoma A.

Ifeoma specializes in customer service & support specialist | email, chat & phone support work, backed by 3 years in the field. Ifeoma handles Communications and Customer Service, plus Customer Support and Helpdesk. Book Ifeoma for $8.89/hr - full-time monthly rate is $1,422.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Ifeoma's Rate

$1,422/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Service & Support Specialist | Email, Chat & Phone Support

Customer Service & Support Specialist with 3+ years of experience supporting customers across e-commerce and digital support environments. I handle customer enquiries, complaints, order issues and follow-ups through email, chat, social channels and phone calls. In my recent support role, I handled 50+ customer enquiries daily while maintaining 95% CSAT and helped reduce first response time from 180 minutes to under 60 minutes. I have experience working with Zendesk, Freshdesk, Gorgias and HubSpot, managing tickets, documenting customer issues and following through until resolution. I am comfortable working independently in a remote environment and communicating clearly with customers, while keeping records accurate and support workflows organized.

$8.89

Hourly Rate

$1,422

Monthly (Est.)

Full-Time

Availability

3 years

Experience

Jobs Done

Skills & Expertise

Communications Customer Service Customer Support Helpdesk Order Processing Customer Experience Complaint Management Chat Support CRM Management Phone and Email Support

Languages

EnglishFilipino

Industries Supported

Hire Ifeoma for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Sales Teams, VA for Real Estate

Client Reviews

👨‍🔧

Steven Walker - 7 months ago

Manufacturing Inc

Dependable and skilled. Has become an essential part of our team.

Frequently Asked Questions about Ifeoma A.

Can I interview Ifeoma before hiring?

Absolutely! You can request a video interview with Ifeoma before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Ifeoma work in?

Ifeoma is based in Nigeria and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Ifeoma work full-time and weekends?

Yes, Ifeoma is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Ifeoma use?

Ifeoma is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Ifeoma start?

Ifeoma can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Ifeoma sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Ifeoma to sign. This ensures your confidential business information stays protected.