Mercy N. - Executive VA| Customer Success Lead | Call Center Expert

Q: Can I interview Mercy before hiring?

Absolutely! You can request a video interview with Mercy before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Mercy work in?

Mercy is based in Kenya and can adjust their schedule to overlap with your business hours.

Q: Can Mercy work full-time and weekends?

Yes, Mercy is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Mercy use?

Mercy is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Mercy start?

Mercy can typically start within 24-48 hours after you finalize the contract.

Q: Does Mercy sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Mercy to sign.

Kenya

$10

per hour

$1,600

per month

4.8(0 reviews)

Kenya

Last active: recently

💻Technical Readiness

⌨️ Typing Speed69 WPM

📶 Connection60 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate99%

Meet Mercy

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Hourly Rate ($)

Hours per Week

How to Hire Mercy

1
Send a message
Or request an interview
2
Request an interview
Meet in 15 minutes
3
Start with a trial
Weekly billing, cancel anytime

About Mercy N.

With 8 years of hands-on experience, Mercy brings proven expertise as a executive va| customer success lead | call center expert . Core competencies include Research, Call Center, Customer Service, Data Entry. Rates: $10/hour or $1,600/month for dedicated support.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Mercy's Rate

🎉You save $3,680/month = $44,160/year

Profile Summary

Executive VA| Customer Success Lead | Call Center Expert

I'm a detail-oriented administrative and customer service professional with diverse experience across the hospitality, short-term rental, and home care industries. Proven ability to coordinate operations, manage schedules, handle client communications, and maintain accurate records to support efficient service delivery. Recognized for serving as a reliable communication link between clients, teams, and management while resolving issues professionally and ensuring high service standards. Skilled in using CRM systems, scheduling platforms, and organizational tools to streamline workflows, maintain compliance, and enhance customer satisfaction. Adept at adapting to fast-paced environments and leveraging cross-industry experience to provide dependable administrative support that keeps business operations running smoothly.

$10

Hourly Rate

$1,600

Monthly (Est.)

Full-Time

Availability

8 years

Experience

Jobs Done

Skills & Expertise

Research Call Center Customer Service Data Entry Virtual Assistant Project Scheduling Recruitment Appointment Setting Lead Generation

Languages

EnglishFilipino

Industries Supported

Hire Mercy for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare

Client Reviews

💎

Victoria Mitchell - 10 months ago

Jewelry Brand

Mercy has an eye for detail that's perfect for our business.

Frequently Asked Questions about Mercy N.

Can I interview Mercy before hiring?

Absolutely! You can request a video interview with Mercy before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Mercy work in?

Mercy is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Mercy work full-time and weekends?

Yes, Mercy is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Mercy use?

Mercy is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Mercy start?

Mercy can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Mercy sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Mercy to sign. This ensures your confidential business information stays protected.